My stream appears black or just a solid color

This could mean your settings are wrong or the setup is incomplete.

Superuser login can be accessed by navigating to your Shinobi URL followed by the /super suffixs as follows. Where my.shinobi.video is your Shinobi’s access address.

There is a triangle located on the stream window when the montage view is not active. Verify the following with the logs.

Check the following in your Stream section.

Check the following in your Recording section. The recording section will only appear if you have selected Record as the Mode for the camera.

Go to the Logging section in the Advanced view of the Monitor Settings window and turn on Save to SQL and set the Log Level to Warning.

Once you have that set you can view saved logs in the Logs window. Post the logs you found in the community chat and wait for assistance.

Check out these articles to help you set up your RTSP cameras.

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